Updated: Oct 27, 2021
Most companies, both big and small, resort to outsourcing their business functions. While some enjoy the benefits of outsourcing, others seem to encounter challenges upon transitioning.
Companies choose to outsource most of their functions or just a handful of them so that they can focus on core business aspects. In both cases, they need to take into consideration some keys, which will ultimately help them make the informed decision. Companies who fail to check before jumping into outsourcing their jobs encounter problems which could have been avoided if proper research and planning were executed.
We want to share the most significant factors that we think could help you decide. Let’s take a look at these factors to consider for outsourcing decisions for your business.
1. Remote experts all over the world
· You will have access to a talented pool of applicants everywhere according to what you need. They’re not only talented but experts in their field. This enables you to tap into and leverage a global knowledge base, having access to world-class capabilities. Also, there’s no need for you to pay huge operations costs since these virtual assistants are mostly working from their own homes.
· More bang for your buck. Did you know you can hire a senior resource overseas for 30% less than you pay here? This allows you to scale more quickly and maintain the bottom line. You don’t need to be an expert analyst to figure out where you’re heading. All you have to see is whether outsourcing will help you reduce a significant amount of your capital in hiring employees and equipment. At the same time, you will also need to maintain a balance between the quality and quantity of the services provided by the outsourced employees or firm.
3. Round the clock support
· Work happens anywhere, anytime, even when you sleep so when building a team around the world it's possible to accomplish far more in your business when resources, projects, and plans can happen around the clock. Employees outside your time zone can provide more coverage, catering to different time zones of your customers and other clients. This way, you can maintain a good work-life balance while still being able to attend to your business. This work can be monitored and evaluated with special software that was never available before. For transparency, you must get to monitor progress since we are looking to charge on an hourly or task basis.
4. Resources and Technology
· Technology and resources are two considerations that are essential when you choose to outsource. Ask the vendor about the tools and technologies they are going to use for your project and how capable are they of handling all your outsourcing needs? What about the resources? Are they well trained for the assignments? Does the vendor have an office with up-to-date systems and can handle the most rigorous of the outsourcing functions?
5. Ability to meet deadlines with minimal supervision
· Timeliness in outsourcing is as important as the costs. For instance, if a vendor fails to toe the deadlines, it can lead to major bottlenecks. That alone will nullify any cost-saving benefits that you had anticipated while hiring them. You need to ensure that the vendor adheres to the promised quality and timeliness. One of the ways to do this is by making all your queries beforehand. If you find that the vendor has few quality control measures or does not have any backup plan should they miss a deadline, it is better not to hire them in the first place. Also, when you hire an outsourcing vendor to work on your business requirements, it’s a given that they are going to take care of everything from the scratch. There should be no room for sloppy or shoddy work and they should be able to produce the results. Choosing a responsible vendor who will be in charge of the projects is a must-have so that you only need to supervise them minimally and let them take it from there.
6. Service Level Agreement or Contract
· The SLA (Service Level Agreement) is one of the most crucial documents when we talk about outsourcing partnerships. At the time of creating the document, make it a point to ensure that every single detail is written clearly. This will help you avoid any kind of confusion or ambiguity especially about the quality of the services you’ll be getting. It also makes sense to hire a lawyer especially to manage your outsourcing endeavor so that you don’t end up in any legal trouble.
7. Level of Communication
· Communication is the key whether you’re working onshore or with an offshore team. The vendors should be able to handle your queries and promptly reply without making you wait indefinitely. Their communication skills need to be spot on without any space for cultural or other communication barriers. This ensures that they have clearly understood your requirements and can address any issue that may crop up.
Outsourcing business processes isn’t always an easy task and finding the right vendor also proves challenging. There are many details you will need to know and establish even before you begin looking for the right outsourcing vendor. You should examine carefully all the pros and cons of outsourcing to make sure that the benefits outweigh the risks. Before deciding on your strategy, we hope you gained some knowledge about outsourcing considerations.
If you are looking to outsource your business, Sound Decisions strives to promote a hassle-free and easy-to-work environment for our partners. We've been in the outsourcing business for over the past 5 years. We staff and recruit over 40 different roles around the world. We have 20 years of combined leadership experience working in software development, digital media, and e-commerce.
Schedule a meeting with us and we’ll be happy to cater to all your needs and questions. Reach us at firstname.lastname@example.org
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