Updated: Oct 21, 2021
Virtual Assistants can bring business owners, companies, and entrepreneurs (big or small) the leverage they need to keep things moving, growing and ever-changing and fast paced industry.
Based on our experience here are the top 5 tips we can offer for to build a successful relationship with your Virtual Assistant
1.Setting and defining clear expectations
When setting clear expectations, you need to either show them an example task that they would do or conduct a trial with them. Defining expectations usually revolves around a numerical list setting the steps they need to take to complete your task.
2. Standard Operating Procedures
SOPs– short for Standard Operating Procedures are the written instructions for the tasks that you are hiring them to do. In order to have a smooth delegation process, SOP should not be overlooked. You need to have an updated set of SOPs for ALL your business processes and procedures–not just for the tasks you are passing on to your remote employees. You never know when someone will have to step in at a moment’s notice to help out in an emergency or when the unexpected happens. So, a good place to start is with the tasks you are handing over to your assistant. This will ensure proper documentation and accountability.
Even if you’re on the opposite side of the world, it’s still important to establish a relationship with the virtual assistant. You’ll want to take a few minutes to think about how you will build your relationship with your remote employees. Nurture an open relationship in which remote employees feel confident enough to share their knowledge. They bring to the table the experience they have gained working with other clients and often can suggest new, more efficient, methods for doing things.
4. Keep an open communication
Discuss with your assistant which mode of communications works best for both of you whether it’s by phone, email, Skype, text messages or through your project management system. Without the benefit of body language that comes from speaking to someone who is physically in the room, many of us find it hard to build and maintain a strong working relationship. The secret is to establish effective communication channels and use them frequently. You have to set proper expectations and let your assistants know how often you expect them to check in and update you. Do limit communications to normal business hours. You both deserve a private life, and this should be mutually respected.
5. Feedback generosity
One thing we hear a lot from the professionals working with us at Sound Decisions Co. is that it would be nice if their clients provided more feedback on performance. Instead of clients only speaking up when a task has been completed or when there are problems with the delivered work. We understand that it can be uncomfortable to give feedback. Many may not even be familiar with the right way to go about it, but the difference it can make to performance is massive.
If you’re able to offer specific and objective feedback (addressing positives as well as negatives) on a regular basis, you will not only see improved results, but your working relationship with your VA will become stronger and more open, paving the way for delegation of increasingly critical or complex activities.
Building a healthy relationship with your employees does take some effort on both parts, try these tips and you’ll be well on your way to a productive, fruitful, and long-lasting business relationship in no time!
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